Merchandise Return Policy:
We understand that our customer's might change their mind

We will gladly exchange or issue a credit note for regular-priced, like-new merchandise within a term of 5 days. Please keep labels attached and bring your receipt with you.


Privacy Policy:
At Pilar's, we are committed to protecting privacy rights. The purpose of this policy is to explain to our website's visitors how Pilar's protects the privacy and the confidentiality of your personal information. This website privacy polity does not apply to personal information of employees of Pilar's.

The privacy policy for this site covers the following:

Personal Information:

Personal information means information about an identifiable individual, not included business contact information, i.e. information that would allow an employee to be contacted at their place of business. An example would be personal information such as your home address and telephone number, your date of birth, personal email address, your credit card information and other financial information about yourself.

Purposes for the collection, use and disclosure of your personal information: Pilar's collects, users and discloses your personal information only for identified purposes with your knowledge and consent. We identify these purposes to you at the time we collect this information. The reasons why we collect this information are to inform you about:

You may choose not to provide us with your personal information for any of the above purposes. If you do provide us with your information, that personal information will not be sold. The only people with whom we might share your personal information would be our website administrator, our auditors or professional advisors.

You are consenting us to the collection, use and disclosure of your personal information for the above mentioned purposes by providing us with your personal information when signing up to receive our newsletters, participating in our promotions or signing up on your wish list.

Pilar's may disclose your personal information without your consent, pursuant to the applicable exceptions in the privacy legislation, i.e. if required by law.

If at any time you wish to remove your profile information, please email us at customerservice@pilarsboutique.com and type "Remove Profile Information" in the subject line of your email.

This site does not knowingly collect, use or disclose information from children under the age of 13 without their parents consent. We ask that parents monitor their children's use of this site and if it becomes apparent that we have unintentionally collected personal information from a child under the age of 13 without the parent's consent, to contact us to confirm whether they consent to Pilar's collecting, using and disclosing the personal information about their child.

Wish List

In order to sign up for the wish list you must provide us with your e-mail address, and personal information about the items to be included on the wish list ("the Creator"). The Creator may also provide us with the e-mail addresses of other individuals who will then be able to visit and view the creator's wish list (the visitor). We will assume that, to the extent we are provided with the email, addresses of visitors by the Creator, that the Creator has the consent of the Visitor to provide us with their e-mail address. We also assume that the Creator has consented to the Visitor having the Creator's e-mail address. If you create a wish list and elect to make it available online to a select group of individuals, your information will be accessible to those individuals only.

Use of Technology

The Site uses Cookie technology to make your use of this Site more convenient. A cookie is a text file which enables the site to store information about your activities on the Site, or the length of your stay. Any personal information that is collected by the cookies will be used only on an aggregate basis, which means that we take the identifiers off the information, and use it for statistical purposes to assist us in enhancing your online experience, or to evaluate the success of promotions that we may carry on through the Site. The Site does not collect your personal or financial information from your computer, nor does it take place persistent cookies on your computer. The Site will not put cookies on your hard drive. You have the option to disable cookies associated with the Site, however this may affect your use of the Site and your ability to access certain features of the Site.

Links to other Sites

Our Site contains links to other website which are not part of Pilar's. These links are not intended to be referrals, and are there only for your convenience. We have no responsibility for or liability or control over the websites. Please refer to the privacy policies and the terms of use contained in any linked site you choose to go, and familiarize yourself with that site's terms and conditions of use.

Protection of your personal information

The Site endeavours to maintain appropriate procedural and technological measures and appropriate storage facilities, to prevent any unauthorized use or disclosure of your personal information. We exercise care in the secure transmission of your information, however no transmission of information over the internet is 100% secure. We cannot guarantee that information disclosed through the Internet cannot be intercepted by third parties. However, w can assure you that we have taken the steps that are reasonably Available to us to protect any personal information that you have provided to us, including, in its disposal or destruction.

Further Information

If you have any questions, comments, or concerns about our Privacy Policy, or you would like to report any violation of this online Privacy Policy please contact us:

By email: pp@pilarsboutique.com

By mail:
1836 Lonsdale Ave.
North Vancouver, BC
V7T 2V6
Attn: General Manager

By fax: 604-980-0460
Attn: General Manager